Shipping Information


Please read these instructions fully. Any non-compliant freight may be rejected without notification.
Have you done all of these?

  •          Shipper’s Declaration To be completed on our website prior to delivering to warehouse
  •          Export Compliant Invoice If consignments’ Customs value exceeds AUD2000
  •          Booking Book your consignment for the Freighter if whole consignment is over 60kg
  •          Packing & Labelling Package and label every piece of freight, any individual package over 60kg will lodged on Freighter service
  •          Risk Assessment Obtain a risk assessment for freight if your consignment is over the following weights and dimensions – for freighter only: 300kg / L290cm x  W195cm x H150cm

Shipper’s Declaration & Export Compliant Invoice:
 A Statement of Contents/Shippers Declaration needs to be completed, for each consignment, prior to delivery. This can be done in 2 ways.
1.       (Follow the link: ) Go to to complete and submit declaration.
2.       Request a faxed or emailed copy from Freightshop which must be completed and returned.
For shipments over AUD2000 in value a copy of the commercial invoice must be forwarded prior to delivery. The invoice must contain the following information;
1.       Detailed description
2.       A Customs value
3.       Incoterms
4.       Invoice terms
5.       Country of manufacture (if Australia we require State)
6.       Currency code
7.       The net weight of each line item.
For special situations i.e. personal effects or second hand goods please contact Freightshop for instructions (08)9477 6088.
Exporter Obligations:
Customs and Border Protection requires that export data be accurate, and it is the responsibility of exporters and their agents to ensure that export declarations are completed correctly.
All consignments over 60kg for the Weekly Freighter Service are required to be booked. To make a booking please email the following to
1.       Intended date of export
2.       Supplier details
3.       Receiver details
4.       Destination island
5.       Description
6.       Weight
Packing & Labelling
It is a Customs requirement that all goods are to be labelled with Consignee details.  If required, the following labels must be on packages: orientation (this way up) labels, refrigerate, freezer, fragile, do not break down, consignee and destination labels.
For information on packaging requirements please see below. Freightshop can repack your cargo by pre arrangement only. Conditions apply. Please contact our office for details.
All freight delivered for export must first be packaged, labelled and documented to be ready for uplift. Any freight which does not meet specifications may be rejected without notification. All goods must be packed in a sturdy outer package with all sharp ends and protrusions covered.
Frozen goods must be in foam eskies, plastic lined and goose necked. The airline and Freightshop will not be held responsible for the condition of goods if the goods are not packed in the required manner.
Live Fish and Frozen Seafood Please follow this link to our website for downloadable instructions with packaging requirements:
Liquids being sent must have sufficient packaging that in case of spillage, no leakage will affect the aircraft.
Paint in tins must be packed as follows: lid is to be taped closed, tin placed in plastic bag with absorbent material then placed into a sturdy carton and sealed. This requirement relates to “pop top” tins only.
Fine Powders such as flour, cement, grout etc must be sealed in sturdy plastic bags.
Dangerous goods
Dangerous goods must be packed as per the IATA DG regulations and be DG checked in accordance with IATA current regulations before travelling on any aircraft. Early lodgement required, please see cut-off times under Rates and Schedules on our website.
Dangerous goods include articles and substances which are flammable, corrosive, toxic, oxidizing, explosive, radioactive, infectious, compressed gases, dangerous when wet, spontaneously combustible, self-reactive, organic peroxides and regulated material.
Lithium Batteries: This includes items containing Lithium Ion Batteries.
1                 A 2013 Material Safety data Sheet (MSDS) must accompany the goods
2                 Devices must be protected from accidental activation
If Lithium Ion Batteries comply with the following they can be lodged as non-hazardous:
1                     Batteries are less than 100wh
2                     The batteries contain 4 or less cells
3                     There are 2 or less batteries per package
4                     Batteries are contained within device
If batteries do not meet this criterion, they will need to be certified prior to uplift, and costs will be incurred.
To eliminate liability for the checking of and responsibility for such items and in the interest of risk management, this is a reminder of Virgin Australia’s policy in regards to internal combustion engines:
 “All internal Combustions Engines will be treated as USED and the Special Provision A70 of the IATA Dangerous Goods Regulations will not apply”
Examples include: Weed cutters, generators, chainsaws etc., these are not to be accepted as Non Dangerous Good items.
Virgin Australia Passenger Flights
Maximum weight per piece is 60kg
Maximum dimensions per piece is L200cm x W70cm x H78cm (lengths of pipe can be up to 300cm)
Live Animals are not allowed on all services to the islands.
All lithium batteries by themselves are FORBIDDEN on all Virgin services AND on the Freighter service. 
 Fortnightly Freighter Service
All consignments over 60kg will need to be booked.
Max weight per piece 500kg
Max dimensions per piece L290cm x  W195cm x H150cm
Risk Assessment If you have freight over these weights and dimensions please contact Freightshop for a risk assessment at  Please note, all freight which has been approved after risk assessment will fly as STANDBY*
Goods must be on disposable pallets, CHEP and LOSCAM will not be returned.
All pieces over 60kg or if any dimensions exceed 100cm must be packaged so it is forklift-able. Long pipes under 32kg are exempt from this requirement.  If packed onto a pallet please be aware that the pallet becomes part of the packaging and therefore included in the chargeable weight. Also, the cubic* will be calculated on the footprint *
All palletised/crated goods must be stackable. Awkward freight which cannot be stacked upon will have cubic*applied to a height of 190cm or will automatically be lodged as STANDBY* without notification.
Live animals are not allowed on all services to the islands.
At no time will Freightshop or the airline be liable for insurance claims.  If you require insurance please contact an Insurance Broker. If you believe your goods were damaged due to mishandling during transit you must lodge an “intent to claim” within 7 days of uplift. Please email Freightshop in this instance.
For any sponsorship of freight please contact Virgin Australia directly by following this link:
Cubic: equates to 167kg per cubic metre
STANDBY: Goods will be offloaded if aircraft fills up
Footprint: Size of pallet, length by width eg Chep/Loscam 117x 117 cm